Robu Consulting, Malaysia, set out to enter the eCommerce market with technology built for a multivendor marketplace. Centurysoft delivered the platform behind it.
The challenge: one customer journey, many operating systems
Robu Consulting needed technology offering:
- A point-of-sale (POS) system that works online and offline
- Business insights reporting by vendor, warehouse, business trends and product trends
- Centralized order management
- A centralized product catalog with vendor and product supply chain management
- Order fulfillment and shipment management
- Centralized vendor management and vendor invoicing
- Marketing and campaign management
- A multichannel payment solution
- A cloud-based eCommerce ERP
The proposed approach: connect commerce and operations
Centurysoft delivered an eCommerce platform powering web and mobile apps, with:
- Vendor invoice generation
- Product catalog management with multivendor supply chain management
- Recurring billing for a product set up for phone orders, with payment received on the platform
- An online helpdesk system for customers
- A multistore setup with vendor-based personalization
- Order and order fulfillment management
- Warehouse and inventory management
The benefits: What the Platform Provides
- One platform on which all vendors sell through a single website and mobile app
- Custom UI and UX elements designed to improve engagement for website visitors
- BI reporting for all departments
- Warehouse and inventory management in one system
- Centralized vendor management and invoicing
- Marketing and campaign scheduling and management
- Localized and global payment channel integration
What the proposal was designed to enable
If implemented as described, the platform would give multiple vendors a common route to sell through a website and mobile app. Centralized catalog, inventory and invoicing workflows were intended to improve coordination across the marketplace. The proposed reporting layer would give teams a clearer view of vendors, stock and product trends; campaign tools would help plan customer communications from the same operating context.
These are intended capabilities, not verified results. The available account does not establish whether the complete platform was deployed, how many vendors joined, or whether sales or operational measures improved.
What this work illustrates
For a multivendor business, personalization depends on reliable commerce foundations. Knowing what a customer might want helps only when the marketplace can show the right product, accept payment, route the order and support the buyer afterward. Robu Consulting’s brief is a useful example of why marketplace design should connect those steps from the start.
